Brutal support, still no refund...
Purchased 48v 100Ah server battery, said in stock online with estimated 1-2 week delivery. After transaction, I contact them to ensure I would receive by critical date of 3 weeks after. Only way to contact is via websites chat, which is responded by someone in china... only replying in the middle of the night in canada... They informed me that it would be a month before back in stock, i said to cancel order due to timeline. They said they would and would refund... I didnt look into it further thinking all was good... 3 1/2 weeks later i get a shipment notification from the company saying my package is on the way... with a tracking number that wasnt valid.. contacted them again, they said that i would have to wait for shipment to arrive, and just reject it, and i would then immediately be refunded.. after 5 weeks from original purchase date, product arrived, i rejected, and got proper tracking # from shipper. Sent AO Lithium message informing i had rejected as requested and to refund me... they now said that the delivery had to return to them so they can inspect it prior to refunding me!!!!! Save yourself some trouble and go with a different supplier!!!!