Misrepresentation.
Can be misrepresentation when a promotion was offered by your system for a product signed up. When signing up, payment made, and a welcome note received. But after 24 hours, still no news of how to claim a promotion. Upon writing in to ask, promptly the respond came in with instructions on how to make a claim. WHAT IF PEOPLE DON'T WRITE, WILL THERE BE A CONCERN REPLY TO THESE INNOCENTS ?