Lied to me about my dog. Put other dogs at risk.
Let me start by saying I tried to call & handle my issues privately but kept getting the run around from management. Im not after anything. The managers need to know the staff isnt taking care of the dogs & are putting themselves at risk. They blatantly ignore behaviors & the basic rules of dog interactions. This was our 1st visit & were excited for the indoor play & socialization. The ads seemed like it would be a good match for us. Before I dropped her off I was told that I would be able to leave her all day. After check in they said that I should get her after 3hrs without explanation. I knew if she got overstimulated she would be put in timeout. That was fine. I know that it can be overwhelming. I wasnt given any info about how she would be introduced to the yard or where her crate would be. I even called to ask where she was after I left because I couldnt find her. They told me she was in a suite. This was the 2nd camp she has been in so I was watching the cameras to see if she made friends. She makes them easily at dog parks. I know my dogs body language & could tell she was upset. Understandable; new spot. My issue is with the pool staff. She spent the whole time sitting down. She only got up to clean a mess. Dogs were constantly crowding around her in the corner. Davey was nervous & spent most of her time hiding there. Anyone with training would have seen this & stood up. Dogs were crowding her & getting annoyed. This behavior would have stopped if she would have kept moving. After a few bad interactions the staff decided to leash Davey while still sitting on the box. DO NOT allow off-leash dogs to interact with a dog that is unable to get away. Davey was forced to sit next to someone who wasnt paying attention while a dog kept trying to initiate play. It was VERY clear that Davey didnt want to play & she lunged multiple times. It is ridiculous that after Davey lunged the staff just sat there & pulled on Daveys leash allowing her anxiety to build. She should have immediately been put in timeout & away from the yard so that she could regulate & forget the interaction. Instead she was forced to stay there lunging at dogs for three & a half minutes. When she was removed from the yard she was placed in a pen that was right next to it for 30min. She was given a suite to sleep in for her first nap but now was placed in a wet room where she was STILL being bothered by the same dogs. The staff was up long enough to clean a mess & then sat back down. Davey was getting more annoyed at the other dogs. She also came home & developed a skin rash from the pen. When out she stayed calm for a few min. but quickly became annoyed when the staff led all the dogs right back to that box & phone. They allowed Davey to lunge at dogs twice before putting her up again. It was at this point that I picked her up. I had already been enroute because it was clear that she was uncomfortable & was acting out. It was also clear that the staff wasnt paying attention to the dogs. When I arrived she was brought up by the person that was in the yard with her. She called her a boy & said he did great the whole time. She didnt mention the lunging the time out or any of the bad behavior. When I asked about her time out they said when a dog acts out they are given a 5min time out & for every other issue they are given +5min more. I went home & reviewed the footage (I started recording before I left) to confirm that she had been in that pen beside the play yard for over 30min. I have no issue with her being in timeout. I DO have issues with being lied to about my dogs behavior & about the business. Either my dog was great or she was in trouble so much that she got six different time outs (for a total of 120min??) that I wasnt told about. I NEED to know about these issues as a parent. If I wasnt watching the cams I wouldnt have known about these behaviors & may have brought her back here making her miserable & putting other dogs at risk. They care more about making money than the safety of the staff or other dogs in their care. We are done here.