Avoid this company at all costs
Avoid this company at all costs. We booked a bus JUNE 29, we were all packed and ready to go and when I text the company they said it was holiday so therefore they were not going to take us. We emailed easybook asking for refund (plus we lost our second bus and had to stay one more day in malang, no one is gonna cover that cost im sure).. anyway, they told us to wait 4 weeks so I can get my refund. Is August 20.. I keep sending them emails about it and they keep answering “wait 24h we will get back to you”.. Worst customer service.