The worst flight experience
The worst flight experience. A terrible airline, a nightmare. On the outbound flight from Venice to Shanghai, it was never possible to use the bathroom sinks to wash our hands because there was no water. Once we landed in Bangkok, we discovered that one wheel of the suitcase had been broken. After more than 24 hours of traveling, because of the exhaustion we asked if it would be possible to file a report once we returned to Italy, and they told us yes. However, at Phuket Airport on our way back home they told us that it was not possible to file any report. On the Phuket–Shanghai flight the reclining seat was broken. It felt more like a toy plane than a real one. On the outbound trip they broke one wheel of my suitcase, but once I arrived in Bangkok after more than 24 hours awake, I didn’t file the report because they told me that a photo would be enough as proof, which I did. In the end, this information was not true and of course they didn’t refund me anything. A disgrace!!!