NEVER USE THIS COMPANY
NEVER USE THIS COMPANY. Please don't use these people. I would never recommend them to anybody. Sorry of this is a little long but this is just a snip of what i had to deal with. (All areas "" are directly from their email to myself) My order did not turn up after waiting past the delivery date. I contacted them to be told check again as it was left in the post box or courtyard. (We do not have a courtyard). After a double checking i contacted them again to be told item delivered and signed for. I asked for a copy of the delivery photo and signature their response "We have consulted the logistics company, but the information is missing and we cannot find out who signed for your package." (Surprise) After waiting i Was offered 60% discount for good will. As I had paid for postal insurance I wanted full refund. After other emails being offered different refund I was finally the full refund would be processed. Next email they said it takes 15 to 25 (another lie.) days to be in my account. IT DOESN'T " NO refund appeared, I contacted them again to be told "Unfortunately, there may be some delays due to the high volume of refund requests that bank are processing finally got full refund offered". the refund had been sent but there must be a problem with my bank account and that I must check my bank. Of course even though I knew my bank was good I still checked. "We apologize again for the unpleasant shopping experience and hope to resolve this issue as soon as possible." After yet more waiting and emails with 80% being offered i finally informed them I had seeked legal advice Dear, We are a real, honest company. You can trust us. "CHARGEBACK will typically take several months (traditional refunds just take days) Dear, We are a real, honest company. You can trust us. "CHARGEBACK is disputed and won by the merchant, the cardholder may be penalized, or their account may even be closed . the refund had been sent but there . (I didn't know what to think of this but found it almost a little threatening) Another email I was told to wait it takes 3 to 7 days. After contacting citizens advice I was told they had broken their contract with myself 1- not delivering order 2- for breaking their contract they made by stating 15/25 for payment and this had passed 3- damages for stress and worry over loss of money and items also time and worry over having to contact them constantly. ( This really surprised me as I thought that was for BIG issues) was told to make sure I mentioned it in my next email. Finally after another couple of emails my refund has appeared in my account. (YES I FINALLY GOT THE REFUND) (Nothing for damages, but hey I never knew about it and never expected it to happen.) Getting a refund was like getting blood from a stone. I was lied to, over a, I was constantly told I was a "VALUED CUSTOMER", was being told sorry for your confusion, "We are a real, honest company. You can trust us, be patient, Since you are our most valuable customer. I would never recommend anyone to use this compay