Issue resolved
Arrived at the property and it was dirty, smelly (dead Christmas tree in corner of living room) I politely told the host we were unprepared for a stay here (my allergies can’t handle the must and mould) and requested a refund. She told us to leave property immediately even though we had booked three nights at over $400. We did as she asked but she has denied any refund at all and hipcamp has done nothing other than offer $82 to use on our next hipcamp trip. Why would we use hipcamp again??? No accountability and camper is the one that pays- will never use again nor recommend to anyone. Edited to add- Hipcamp really stepped up and resolved my complaint. It took a bit of persistence on my part but I knew the way I had been treated was wrong…and they have agreed. Thank you