Laser Master 2 dead out of the box and Ortur goes silent
I bought a Laser Master 2 over 2 months ago. Out of the box the laser didn't work. I contacted Ortur, slow responses, 1 a day, but they did respond. After 2 weeks of 1 a day emails and tests they said I needed a new laser. I disagreed as I tested it and the laser was not being powered. They ignored me and sent a replacement laser. I received it and its still not working. I have been emailing for the past 3 weeks. 0 response. I also emailed the CEO of the company. No response. I have hundreds of dollars out and a machine that has never worked and a company that will not respond. I also tried opening a new ticket, again no response.