Mixed.
When I was able to get the medications I needed, they were correct. But the process of getting prescriptions in place was often extremely tedious. They would tell me one thing, my vet office another... The most frustrating incident they told me they'd never received my vet's fax, when indeed they had. I had to get my vet's office to waste even more of their (the vet's receptionist) time calling the pharmacy back and finding someone who was capable of actually understanding what was going on and entering the faxed information (that they indeed already had, despite repeatedly telling me they didn't!) Not sure but I think this pharmacy used to have CSRs in the US and have since moved to overseas ones who work quickly and don't bother getting it right all the time. They certainly don't offer genuine apologies for wasting everyone's time and risking your pet's meds running out. ("Sorry for the situation" is a corporate-speak platitude when the reality is you were lied to repeatedly.) And since you have to contact those CSRs in order to do basic things like use faxed prescriptions or cancel recurring medication orders, it's not the best situation. If I ever need a pet pharmacy again, I will probably go elsewhere or pay the higher cost to buy directly from the vet. The stress isn't always worth it.