Do better
I ordered some items 2 weeks ago and my package still hasn't shipped. I emailed them about it and they said 5 to 15 business days. Still nothing has shipped. I really wanted to get away from Amazon and order directly from them from now on, but this experience has convinced me to never shop from them again. If Shout has the audacity to wonder why ppl go to Amazon, it's stuff like this. Give better customer service and experience and ppl will be willing to shop from your website.