You pay for the credits....
You pay for the credits — then lose them the moment you cancel ElevenLabs sells a subscription where credits are effectively the product you're paying for. They even roll over from month to month — which means ElevenLabs itself treats those credits as retaining value beyond the billing cycle they were earned in. But the second you cancel, every unused credit you've already paid for is wiped — both the current month's allocation AND everything that rolled over. You keep paying, they keep the money, and the prepaid service you never used simply vanishes. When I raised this as a basic fairness and contract issue and asked for one of two reasonable options — a short grace period to use up the credits I'd already paid for, or a refund of their value — the answer was no to both. The only "solution" offered was to refund my subscription payment, but only if I let them cancel my plan immediately. So the choice was: lose the credits, or lose the credits faster. On top of that, every single reply came from an AI bot — each one literally stamped "This response was generated by AI, not a human." When I pointed to consumer-protection concerns, I was just told to "consult legal counsel." No human, no real engagement, no willingness to reach a fair outcome. The voice tech itself is good. But the billing model is built so the company keeps both your money and your prepaid credits when you leave — and there's no human on the other end to talk to about it. Know exactly what you're signing up for before you commit.