Non-Existent Customer Service - AVOID!
I have been trying to return a 2D15P Oscilloscope since 13th February (within both their 14 and 30 day return windows). I found the 2D15P to be a complete mess of small touch screen combined with some physical controls. I told them that I wanted to buy their larger Tablet based Scope instead. Despite numerous emails and Messenger messages, I have received ONE email response asking for a picture of the item, despite it being packed for return since the 13th, and trying to tell me it would have to be returned to China despite having been shipped from the EU. No address or mailing label, and obviously trying to avoid a return despite me wanting to buy a more expensive alternative. Send me a return shipping label to your EU depot as every reputable company would do. Looks like I an stuck with a device that I consider unusable,so 120 GBP down the drain. A company is only as good as its customer service and this company simply doesn't have any! Look at other reviews here and you will see the same thing over and over again. I will never buy from FNIRSI again and suggest you don't take the risk either!