MY CONFUSING MESSY PHONE PURCHASE
MY CONFUSING MESSY PHONE PURCHASE On vacation for the 4th of July, my phone got wet. I thought it might dry out but it's been days now and it has not. Fortunately, we have a home phone but it is a no go when your out and about! Desperate to get mobile service, I tried to get help with my phone at the carrier Metro PCS by T mobile. Of course, all they want to do is sell you another more expensive phone, charge you service fees and higher monthly rates! Later, I remembered that I purchased my phone from Walmart and thought they would be the better option as far as price and return policy. When I got there, I looked at my options for phones and other things. At this point, it's after 9:30 and electronics closes soon... so I am hurring to get a mobile phone! The electronics guy was helpful but a new hire. He told me that I had to buy a $45 pre-paid card to make the phone work the way I needed it to. Since, the phone was only $20, I got a $45 card with the protection plan about $5. I asked if there would be any problem with returns... if needed--- he assured me that I had 30days for returns. Unfortunately, here is where things feel apart! As most phone users do...I wanted my same phone number to avoid losing info. When trying to set up the device, I got impatient because I didn't have my prior phone account number & my email was not working either. These were needed to process a same phone number options! Losing my old number and data was not an option for me! The next day, I checked on trying to get repairs to my old phone and hoped to return the new phone. Obviously, this its some kinda ----Act of God--- to return a phone to Walmart Customer Service!!! The first CS clerk pull me aside and explained the phone could be returned.... but not the card. I was calm and explained that the new clerk the night before ....said there was a 30day return on both. I was expecting them to make it right because--- it was a mistake....on their part! Upon my dismay, the clerk allowed me to speak with the manager. The so-called manager had already heard me speaking to the first clerk...and IMO was not about to help me with a refund.... of any kind! She said it's a "new" policy of ...no refunds for phones and cards. She literally push my phone back to me & sent me to the electronics department. Her words were "they would have to do the refund". I was already upset but went to the Electronics department. Guess who was there---- the newer clerk! He apologized and wanted to help because he realized he had given me the wrong information! He was a bit miffed when I told him they sent me back to electronics for a refund. He said" they know we don't do refunds in electronics ....at all! Even though he took full responsibility and went to CS with me, I had a feeling that there would be no correction in this Confusing Messy Phone Purchase! We got to CS, and found the whole crew making remarks about me and my Confusing Messy Phone Purchase! The manager who sent me on a pathetic wild goose chase realized I was telling the truth about being misinformed. By then, I was really upset...she had treated me like a fool and her crew was all around her! With all those smirking subordinates around, there was never a chance for this to end well! I said "here is the clerk from last night"! She obviously wanted him to deny it but the young man had more integrity than she ever could have! He said " yes, I was incorrect last night she needs help with a refund!"With her mouth open and her clerks all around she continued to deny me any refund, store credit or even a sincere apology. I decided to leave and was livid...but not defeated! The moral is... It doesn't matter if your a great regular customer, have a witness, a receipt & 14days for a refund! You can still be treated like a clown at Walmart Customer Service for about $70! Tomorrow, I go to Verizon...can not wait to finish this Confusing Messy Phone Purchase!