Updated review from satisfied customer.
Update: Despite my initial concerns, I changed my review to reflect my current degree of satisfaction. I have received good customer service since expressing the initial concerns below. Earlier: I never received a response to a query about my order. I'm still waiting for a response about the item I sent in to sell, more than 2 weeks ago. And there's no update on the website. I will update this review if my transaction is completed, but as of now they have my tech and I have nothing.