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Sndy Klare Leo

新加坡

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New Balance

So disappointed with New Balance!

Very disappointed with New Balance for my recent purchase. I purchased the product on 18 Aug priced at $239 and only after I checked with them 2 times, they realised that my order was on hold. They claimed there was a system error where they put the wrong price. They requested for me to pay the difference of $70 which I don't agree. After expressing my disappointment on this, they updated me 4 days later that they had proceeded to cancel the order. They offered to reserve the item at one of the stores but I will have to pay the new price which is truly unfair. It's my first time ordering from New Balance and I will never purchase again from them.

2023-08-29