Everything went wrong
Everything went wrong. Crystal Plus is usually very fast at providing a proof within a day. This time a week or so went by and I had to contact them about it. So because this was delayed, I had to pay extra for expedited shipping to get the gift on time. But then when I received the clock, it had spots on the face of it that would not come off, so I had to have another one sent. So I paid for the expedited shipping for nothing, because the gift was late anyway because of the defect. I asked about a reimbursement for this charge, and they said no.