I'm very frustrated
I'm very frustrated. I had to modify my ticket as I mistakenly selected a wrong travel date. when I realized it I modified it, changed the date from September 1 to September 8. The website showed then two travel dates. When I downloaded the ticket it still had September 1 date on it. I emailed to the support team and they advised to pay the fee. I did not know what fee and how to pay it. The system should have prompted me to pay the fee at the time I modified the travel date. After I was looking and looking around the website I found the page with the $12 fee. So finally I paid. I hope my ticket will reflect the change and will show the correct travel date when I log back on tomorrow. Additional comments: It would have been a better user experience if the website had directed me to the page where I could have paid. It shouldn’t let me submitting the change request without paying first. This would have prevented all my frustration saved valuable times. More frustration - Now I am unable to download the modified ticket. The DOWNLOAD option only shows for the cancelled ticket and only gives Mike the option of html.pdf file format And when I am trying to open it I am getting a 404 error 😣 Upon refreshing the ticket page and accepting the cookies the download option disappeared