Satisfaction NOT guaranteed
Satisfaction NOT guaranteed! They know their new formulation for their whisper light bond leaves a white cast. I did as instructed and tried shaking it, warming it up in my hands, with a blow dryer, etc and it STILL leaves a white cast so I asked for a refund (I don’t want to bother trying it again only to have the same issue and waste my time and money). They offered me a credit. Then when I also complained about their Ice gossamer lashes not coming out of the case in tact (because no instructions were ever given that they need to be removed by taking a part the plastic lash holder case) and literally falling a part when I tried to remove them, I was told I could be given a partial refund in the form of a store credit. I’ve been a loyal customer of Lashify for yrs and this is how they want to remedy the situation. Shows how little they actually care about customer service or living up to their “satisfaction guaranteed” claim. They used to be great - excellent quality, no issues and ever since they reformulated their bonds, I’ve noticed a significant decrease in quality but wanted to give them the benefit of the doubt (unlike them). Not anymore. I’ll be taking my business elsewhere.