I just signed one month ago a contract…
I just signed one month ago a contract with Podium, they promesed me that the customer service will be very fast and efficient. I am not a person who wants the things done inmmediatly, but rather I need to know if someone is doing somenting about my problems. In this case Stuart sold me the software very well, actually I was using it for some time in the past, and I left podium because at that time there were other better options. Then I signed up again, trusting that the platform got better improvements, however the moment I started using it, the lack of support is unbelivable, is like you signed the contract and they forget about you. The first problem was when the phone connection was made and the calls from customers did not arrive to our phones, which is something you can expect to have some problems. However the main problem is Podium does not asnwer phones they are just email platform, so you have no chances to fix a problem which is urgent. The problems with the phones after 2 or 3 weeks have not been fixed completly and I am still chasing podium support (Anthony) to help me with my Perth Store phones. After that I have experienced problems with the balances showing different amount that should be, which make impossible to track customers payments and make difficult to know how much money will arrive to your account. If you take the contract be prepared to have long periods without answers or to be asked multiple times about the same problem. They don't follow the threads on the emails therefore you have to be the one checking if they answer every problem. I don't recommend at all becuase of the lack of response of the customer service, particularly when you need help the most which is at the begining of the integrations and set up of the system.