The sign up experience taints my enjoyment of the service
I really enjoy the service, however the sign up is confusing and I was billed a yearly subscription. Their FAQ advises if you have done this to contact customer service within 48 hours. I did, and the rep was very snippy. I made a mistake, allow me to correct it to keep me as a customer, don’t just say oh well, and keep my money. I wish they handled it better. Now I’m stuck with a service with a company that doesn’t care much about their consumer. :/