The branch I am talking about is the…
The branch I am talking about is the Singapore branch and the app related. This is the worst bank app I have ever encountered. It took me an hour to set up the initial registration, even with the help of the relation manager. Even with the help of the relationship manager, after an hour, I still cannot register. Not to mention that I have already spent one and a half hour staying in the bank in person to set up the bank account. It is totally absurd to spend another hour just to sign in some thing that have already been done in person in the bank. I think the IT department should completely revolve in order to improve that service of this app