Change in getting tickets/ customer service
As a frequent Goldstar user, I would purchase tickets and get them when I purchased. This last time and the time before I did not get them until the date of the event. That is unsettling, especially when you are the purchaser for a group. Also, as a wheelchair user, I was able to email customer service and Goldstar worked with the venue to change my tickets to ensure accessibility and communicated with me via email. I never heard back from customer service so I contacted the venue directly. I hope this decrease in service is not due to the new naming of Goldstar. My previous ratings have been a 5.