Very very bad customer support and service.
Very very bad customer service I called them I asked them to help me with an issue that I had with the CCTV , the customer service was rude arrogant telling me we can’t help you, she refused absolutely.telling me they have to be bought from us.i bought from shops and other places not direct from HIK vision.i have the serial number and everything she was telling me they might not be HIK Vision cameras.i asked why are you there answering calls when you are telling me that you don’t want to help she stated “I am the front house” actually reading the reviews too shows what type of customer service they are and how they are running business.its so bad unbelievable…..