SUSUGARGOO★★★★★
Sugargoo misleading links and lack of loss repair
This company announces items as official and genuine but are counterfeit. You are buying at your own risk, customs and paypal has this company marked. Customs take the items and charge buyer to buy counterfeit items, and if you contact sugargoo they do not repair ou compensate buyer's loss, SG says that they are not aware of items provided by their partners, so it's buyers problem. Paypal protection for counterfeit items do not cover items from sugargoo because this company use a smart approach, send the items in two phases, one expedition to a China address with buyers name that is always received and if you open a claim in paypal due to fake item or not delivered item, SG send them a confirmation of item delivered to your name in China and you cant do nothing more, and lost the money paid for this transaction. The second stage of expedition is from China to foreing country, if it is selected by custom the announced genuine items are indeed fake and not delivered. It's a risk to buy from Sugargoo to Europe. Customer support in this case is unbelievable I'll copy one between hundred messages asking a repair:
Buyer: Have you contacted your partner and ask the refund, once their link is misleading?
You should help on that because he is your partner and you have a direct channel.
Are you going to do it?
SG: "Hello friend.
Because the customs checks the packages randomly, this is random and also a customs behavior, and we have no right to interfere. Hope you can understand.
Additionally, we purchased from the seller based on the link you provided, and we cannot determine the authenticity of the goods."
2023-11-27
SUSUGARGOO★★★★★
AVOID to buy from Sugargoo! is currently marked by EU customs
UPDATE
After SG's reply to this message, I should add that the link in SG website mentions official/ genuine/authentic product, and as SG says, they buy what is ordered in link from a partner. However these items were not as described and SG does not refund the money. Moreover one of the items I've bought was not in stock at expedition moment, but was previously paid. As I opened a dispute for other items, SG customer support reply this regarding socks paid amount: "Hello, friend
about the socks, it has been refunded to your sugargoo account, if you want to withdraw the money to your paypal account, you should cancel the disputes first and then you can withdraw it , plz kindly noted".
Basically SG decide to reimburse the money if I cancel the dispute related to other issue. Take your own conclusions. And think twice in the risk of something went wrong with this company, because in such cases you will have to deal with this type of approach.
initial review:
Sugargoo knows it and the probability of not receiving their products at European Countries are currently higher. Moreover, the worst of all is that SG announce some products as official or authentic but send counterfeit items instead. (Showing nike the link of the product at website announced as official and authentic save me from beeing charged by buying a fake product ).. Sugargoo approach by customer support is just sharing many ways of regrets but keep (steal) customer money on their end, no matter if product are not delivered or is not as decribed, sometimes, propose to buy a protection service next time you bought from them. I've lost plenty $ with them, not to say stealed by sugargoo. Notice, that sugargoo replies at Trustpilot are a kind of template answer, but then they refuse to refund customers. They rather prefer to protect their partners than customers. SG just offer a sorry for your loss. Is up to you take the risk, in my opinion doesn't worth it and Im regret to pay for knowing that. Forget thoose suggestions from sugargoo to order separerately,etc. Because currently EU customs have them marked. Happy to know that EU customs are now more carefully with this company. Hope customers start doing the same. If you go trough this experience, and I've noticed some similar reviews, submit your complaint to european agencies related to online frauds, because sugargoo and his accomplices are violating international commercial legislation to make profit and add to theirt revenue losses caused to "scamed" customer . Then this is how sg supportreply "Hello, we can't interfere with the customs behavior. I'm sorry, but I suggest you buy insurance service for the parcel next time, so we will help you bear the loss."
2023-09-15
