THIS IS FRAUD!!
I have the same issue the rest of you do. They sent the wrong doll, and refuse a refund unless I pay shipping back to China. Why should we pay to ship whey they didnt send what we ordered? Please--if all of us act, we can shut this fraud down! First, get your money back from the bank, if you report, they will refund! next, report this cyber crime to the FBI if you are in the US. They will investigate the complaints and hopefully will be able to bring charges! then burn the ugly dolls and buy something elsewhere, but be sure its legit. This is an awful way to rip people off! Then they post in here that they will provide a satisfactory resolution but only want to refund a fraction of what you spent. REPORT THIS FRAUD! I did and we all need to! The reply below from this scam company is also FRAUD! I have contacted them, and replied to every response that they sent to me, they refuse to do anything. This is how they make their money: They send $10.00 dolls that are nothing at all like the website pictures them, then they lie and say it is what you order. They offer you a small fraction of what you paid as refund, and tell you for full refund you must ship back at your expense. The shipping is at least 50% of what you spent! They offer up to 60% and wont budge from that, or send shipping label and then they pretend that they want to help. DO NOT BUY! and please, if you are a victim, report to the FBI (link above) I did and they are NOT ignoring me!