They lost all customer data and can't provide support
I contacted support because a smartwatch I bought started malfunctioning, and I couldn't find the order on the gshopper site. The reply was that because of the replacement of the system, they couldn't provide the invoice but could provide assistance, and for that, they asked for more details of the problem. After explaining the issue they said they would contact the seller. After that, I had no reply and had to contact them again and they asked for a video. Again no reply from their side - I contacted them again and then they asked for an invoice that they knew since the beginning that I didn't have. What was the point then in wasting my time continuing the thread of emails and even asking for a video if they knew since the beginning that they couldn't solve my problem? And how is it my fault that they replaced the system and didn't migrate the data and therefore lost all the order info?! Edit (after gshopper answer): they ask for an order number that I obviously can't provide since this information also doesn't exist in my client area anymore...