I’m really disappointed
I’m really disappointed with my experience with lookfantastic.ae. I placed an order on 7th March and had no indication at checkout that there would be additional delivery charges on arrival. It was only after I queried this that I was told these were taxes, which should have been made clear from the outset. Although I agreed to pay to avoid further delays, the whole process was frustrating. To make matters worse, when my order finally arrived, one item was missing. It’s now been at least five days since I received an email acknowledging that part of my order hadn’t been sent, and I’ve heard nothing since. I’m still waiting for an item I could easily have bought locally without all this hassle. While I was happy with the items that did arrive, the lack of transparency and poor communication have really let the experience down.