Nonexistent customer “aservice”
Kudos to UOB for stressing me out and irritating me before I even made a single transaction with them as I was one of the Citibank clients who had to make the transition to UOB. Strike #1. No statements since June 2023 (the last Citibank generated statement). Fine, I can call the UOB service center to get the balance. Nope, put on hold several times until i gave up. Fine, I will go and register with UOB online and check the balance there. Strike #2. No matter what information I key it replies with “You have entered wrong information”. No idea what is wrong. I could call the call center, but please refer to Strike #1 above. Maybe I should download the UOB Tmrw app? Nope it doesnt install on older phones like my 2018 Samsung A8. As a last resort, i give them one more chance to make it easy for me to continue my account with them and decide to visit a branch near my office (Bangsar) Strike #3. No, card services have to be handled by calling the card center. At this point I never want to hear the name UOB anymore. I will continue to keep calling the card center and I will be closing my account once i finally get through their queue.