cheap shoes, returns in Singapore
This is the second email I received from the company when trying to return what look like the cheapest shoes I have ever seen (complete with little tag saying "fashion"). Thank you for reaching out to us and sharing your feedback. We appreciate your business and value the opportunity to address your concerns. I understand that your recent purchase has left you unsatisfied, and I want to assure you that your feedback is important to us. While I regret that the product did not meet your expectations, I empathize with your experience and want to work towards a resolution. To save time and ensure your satisfaction, we would like to offer you a 50% refund of the amount you have paid (excluding shipping costs). Additionally, there is no need to go through the hassle of returning the shoes. We encourage you to consider donating them to a local charity or organization of your choice. Let me know if you prefer this solution. Otherwise, I can provide you the return address to our headquarters in Singapore. Please also take note that we do not provide return labels. Customers will be required to pay for tracked shipping to return the product in its original packaging. If you have any further questions or if there's anything else I can assist you with, please don't hesitate to reach out to me directly by replying to this email. I am here to ensure that your concerns are addressed promptly. Return address is in Singapore, despite the British name.