Unfortunate you don't refund tickets for UPW-bad experience
I bought 2 x tickets for UPW in Sydney, these tickets were for this week. Due to a family situation, my husband and I could not make this show and we are in Perth so far from Sydney. I have tried to get a refund which cannot happen and they have said in an email that if you can't make it you can keep the funds as credit for another show. I asked about doing this and they said that if there is no other event on then they can't. This is not a $100 ticket, it's a large amount of money that I cannot waste. Why you can't refund and take 10% off for your admin work I do not understand. It's crazy how a company this size takes your money and that's that. No credit/refund is available. Stuff happens in people's lives, you should accommodate and focus on customer service. Not cool. Please fix this.