>$400 brick
I purchased this machine in November 2022 for >$400. When searching my orders on my account, I cannot return this product anymore and do not have the option. The last thing the Creality support told me was...."..you bought this on Amazon....return it there." Need to ask another question???....open a new chat window (or series of incognito windows) and hope they answer your question(s) in an all-in-one single answer/instance/time. I gathered all of my information regarding serial & order numbers, uploaded pictures of my device's QR codes, submitted support requests via chat, sent various emails and I still cannot print. They respond by pasting a URL of an article that does not apply then closes your support request and moves on without verification. There is no USA phone number to call. I have 3 (4 now) different support chat support windows open right now and have been open for since around 8 AM (it is now 1:34 PM). i am a well seasoned cyber security guy by day and am very able to troubleshoot this printer. +++ You should really, really think twice before a Creality purchase. Their support is...you might as well have a brick for a printer WHEN in malfunctions. +++ My current issue array is: 1. refuses to read ANY SD card (printed 1 time/thing/item/print for all eternity) 2. tried 3 different brand new Lexar SD cards formatted as requested (FAT 32 - 4096 bytes per sector) and the printer will not read .stl, .gcode, .bin or any files you place on the card for firmware or printing. 3. Hours resulting in weeks of energy & time spent researching articles, videos, support forums, chats, and emails. 4. When you attempt to contact support via chat, you enter a queue, I was waiting for several hours and then finally the last screenshot up there is what I was left with, "Chat support windows closes".