My husband passed away unexpectedly 3…
My husband passed away unexpectedly 3 weeks ago and has been a true peloton user for years. I called to cancel the automatic bill pay on our joint account as I work through the financial and emotional hardships of losing your spouse suddenly. With that, I called Peloton to cancel the membership and they alerted me that without a death certificate I can not cancel the membership. Unfortunately with sudden death an autopsy can take up to 3 months. I'm sad to say that I had to go to our bank and stop payment on any checks and pay fees to do so in order to cancel this membership during a tremendously difficult time for me and my teenage kids. I hope Peloton will look at this policy and do better for their customers. This whole process has been a nightmare and I won't support their products or services moving forward after this experience during the most traumatic situation that's ever happened in my life.