Personal Customer Service; High Shipping
While I found what I wanted when searching online and placed my order for what was a reasonably priced item, I was then contacted by customer service asking if my purchase was for personal use or for resale. When I questioned the estimated delivery date for my personal use item, I was informed my order would not make it by my need date. Customer service coordinated with me to make an additional payment to cover the difference for a shipping upgrade to DHL. While all this was very helpful, my total shipping cost of $35 for a $48 order seems very excessive and is the only reason for giving OlyVogue a 4 out of 5 stars.