Poor communication and lack of support.
Poor communication and lack of support. The debts escalated into court cases without any guidance or counsel from this company. Despite multiple calls and reports on my part, there was little to no follow‑up and no meaningful response. On the few occasions when someone did answer the phone, the representative did not have any knowledge of my case, although I do acknowledge that they were always courteous and polite. Ultimately, I had to handle the negotiations and arrangements entirely on my own, which defeated the purpose of using their services. The debts escalated into court cases without any guidance or counsel from this company. Despite multiple calls and reports on my part, there was little to no follow‑up and no meaningful response. On the few occasions when someone did answer the phone, the representative did not have any knowledge of my case, although I do acknowledge that they were always courteous and polite. Ultimately, I had to handle the negotiations and arrangements entirely on my own, which defeated the purpose of using their services.