Blue SG's customer service hotline is…
Blue SG's customer service hotline is non-existent. The Emergency Phone service in the car is also non-functioning. I really do not know how one can seek help when one is in a emergency case. My card was paired successfully initially, but when i tried to access a car, it said that my card was not recognised. Surprisingly though, the rental timing started running in my Blue SG App despite me not being able to access the car. I tried calling the Blue SG Customer Service for help, but no one picked up the call despite the company claiming that it is 24/7. Subsequently, after 35 mins of waiting, i gave up on the hotline. Next, I decided to try my luck of tapping my card on another docking station, surprisingly, this time round, I was able to unlock the car. Unfortunately, when i reached the destination, again, the "could not recognise my card" came up again. Again, I called the customer service and no one picked it up. I gave up after 20 minutes. I tried tapping my card on the docking station beside me. It worked this time round, similar to the scenario when I collected my car. There are serious glitches with the Blue SG software. There are serious problems with the customer service of Blue SG. No one will be able to seek help effectively if one is faced with a dire situation. I have written in to Blue SG seeking a refund. I have also decided to terminate my subscription. I have lost faith in Blue SG I was overcharged a total of 55 minutes as a result.