Tricking you with Ticket Guarantee purchase like scammers
This site tricks you on adding Ticket Guarantee insurance, which is ridiculously high and useless. By default, it is added to every passenger and every flight in your booking and you have to be very attentive to see the option to opt out. If you miss that small checkbox (which is easily done) then it shows in the final bill as "Ticket Service", which looks like some kind of tax. Unfortunately, I missed the check box and assumed that this ticket service is some service fee of sorts that you can not avoid, incurring this 380SGD extra charge. My attempts to cancel this insurance right away were not successful - the customer service chat on the web site is only a bot, not offering such option and not connecting to any human, calls were not available as I booked my flights after midnight. All I could do at the time was send an email. When I called the next morning, the agent told me that since the booking was confirmed, they could not remove the insurance. The agent suggested that I had to contact them right after the purchase, which I did via email (the only option at that time of the day). I also asked the agent to provide more information about the insurance and a point of contact, but the email the agent claimed to send while we were on the call never made it to my inbox (no, it didn't end up in spam either...). So, I ended up paying for an insurance for which I have zero information or documented proof, and this company takes no responsibility for it. This company behaves like scammers trying to get you to pay for something that they can not even show you. Beware!