Would give 0 stars if I could.
- Doesn’t honour their returns policy - Missed the deadline for sending out a replacement dress - Options were “5% refund and late delivery or cancel the order” - No complaints department or managers, customer service agents with no customer service training. I wouldn’t recommend this company to anyone. The dress didn’t match the measurements and when I wanted to return they said it would cost too much and they’d have to pay customs tax on it. Offered a 20% refund to keep the dress that doesn’t fit. I reordered and agreed a delivery date, 3 weeks later they advise they’re busy and it’ll take them longer to make. Then said they won’t have the dress ready for the agreed date and I could cancel my order or get a 5% refund and accept late delivery - after my event?? Why did it take 3 weeks before they even thought about making the dress? I’ve tried complaining and escalating but I get the same response from the same customer service agent who is rude and unhelpful.