No customer service renders the bike rack useless.. maybe dangerous!
we bought this bike rack for a trip with our new E bikes. Two months into it, we have had the straps break that hold the bikes in, the bike fell off the rack twice and now is damaged beyond riding capability. One arm holds one bike in tightly. The other arm is loose, no matter what we do to tighten it, so it sways terribly on the back of our rig.Countless countless calls to customer service With promises that they would return our call. We took videos, emailed, and no one responded. We took the bike rack to a few companies to see if they could help us make it tighter and fix it. They said just call the company… that it might be just missing one of the washers that keeps the bar tight. We keep calling the company. Finally they said it wasn’t Young electric it was e-commerce. So we wrote to those people. Still no response. So now we have a bike rack that is loose with broken straps that don’t latch up tightly, and a damaged bike and we’re 3000 miles from home and still no response. I’d say it’s pretty much a worthless product if we can’t get it to work properly.