Worst customer service of all time
Heaven help you if anything goes wrong with the bike - or if they recall another part. Their customer service is seriously the worst. Most of the time they just will ignore you or use a stalling tactic to avoid helping you. Definitely don’t move because they are incapable of updating an address in their system. And on the subject of recalled parts? Expect to wait 6 months or more for them to replace the recalled part. This company is a total nightmare. Responding to their response: have been emailing, texting, and having phone calls with their support team. 6 months later nothing has changed, except I’ve lost HOURS trying to fix the simple issue of getting my address updated in their system so I can receive a replacement for recalled piece. It’s not rocket science.