Customer service finally answered me! 😊
Edit 10/4: The day after I posted this review, they got in contact with me and said they'd be shipping out my missing items. Changed from 2 star to 4 star. I only received half of my order. I emailed them on 9/25 and again on 9/29. The website says they will get back to you the next business day, but it's been over a week and have yet to get any type of response.