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Jolien Isselée

比利时

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Customyourlook

Sadly I didn't read these before… it's trash!

Sadly I didn't read these before ordering. Everything you see here is true, either the parcel doesn't arrive I guess or like in my case, it does and it looks terrible. I ordered a hoodie with the faces of my 2 cats on it. My one cat is completely black, I sent a clear picture of her tho. She changed into a black and white cat, my other cat has multiple colors but is completely brown on the hoodie... sadly that isn't the worst part, I asked to put their names under the faces, they have that option. I gave in both names, I double checked after it arrived... And ofcourse, there's only one name under my two cats... I'm never going to wear this sweater since it looks ridiculous.. this is my 60 euros in the trash... Update 04/01:: I have received an answer that says I'll get a 10% refund... I replied that I'm asking for a full refund since this is a problem from their behalf and that if I could return the item, I would. Update 04/01: I have received a second email, telling me they can offer me a 20% refund. I explained that I'm not happy with this as the mistake was on their behalf (again) I 'demanded' a full refund this time. update 08/01: after sending emails back and forward (they do respond pretty quickly) they tried gave a 30, 35 and eventually 40% refund with a discount on my next order.... I hate this company and wish they have to end their business soon.. that's all I can say.

2024-01-03