I’m incredibly disappointed$2,500+ charged with no onboarding, no demo, and unusual billing behavior with…
I’m incredibly disappointed with Aftershipt. We were charged over $2,500 to get started on their platform, yet we were never provided a proper onboarding, walkthrough, or demo of how to use the tool. There was no setup support, no account manager, and no communication to ensure we were getting value from what we paid for. To make matters worse, two different IP addresses were used to attempt to charge our card — even after our original payment was submitted. When we brought this to their attention and asked for a breakdown of the charges, we were told the charges couldn’t be refunded — yet we were offered to stay on the platform for less than what we were originally charged. That made absolutely no sense. To this day, I still don’t understand what we were even charged for. If you’re a business thinking about using Aftershipt, I strongly urge you to ask detailed questions before paying anything — and get everything in writing. This experience has been both confusing and frustrating, and I would not recommend the platform based on how we were treated.