I am call BS on all the 5 star reviews…
I am call BS on all the 5 star reviews on Click 2 refunds review blog. I started a claim with them back in July of 25 and not once did I receive any follow up emails from them WRT the claim unless I sent them an email asking for the status of the claim. I waited 4 months before I contacted them for the first time only to be told that my claim was still in process. The next time I contacted them was 2 months later to be told the same thing, The 3rd time I contacted them a month later, I was told it was going to litigation as the airline refused my claim. and the time to settle would be "out of their hands". I contacted them 2 months later and was told it was still in litigation. 2 days ago I contacted them once again (30 days later) and yesterday received an email saying Congratulations! 😊 Great News! Our local lawyer's efforts have paid off, as he has successfully settled your case. Our Accounting Department has just confirmed that your funds have arrived in our bank account. We want to notify you that a portion of the funds received will be used to cover the cost of our services and the legal fee. The remaining amount will be sent to you. Could you please share your banking details (for CAD bank accounts: Account holder's name, institution number, transit number, account number, and e-transfer email address)? Please ensure that the account details you provide are complete and accurate. If there are any discrepancies, the transfer might be returned with significant deductions, or in some cases, the funds might not be recoverable. Your account details will be forwarded to our Accounting department...... No where did it mention how much $ was to be awarded to me or what the total amount was..... Who in their right mind is going to respond to an email with Banking information as requested.. So I sent yet another email with said comments asking why they did not disclose any details of the claim, the litigation information or costs and refunds to me. After this was sent I recived another email outlining the "litigation" fees, C2R fees and still no where did it mention what i was being refunded. They sent me a further email asking for my etransfer email and account holder name to which I sent to them. I then received and email with the details for an etransfer, started the process but it was halted due to them asking for a 6 digit PIN for me to enter. No where did they mention in any email that the funds would be transffered to me via WISE and that they would be sending a separate email with said PIN! Who ever is in charge of C2R communications department should be fired! New SOPs should be written guidelines on how to communicate with the client to which C2R is getting a generous amount of money from for apparently working hard to get the best deal. I would never recomend anyone to use this service.