Think twice before buying from CompAsia. Unless you have the patience to go thru this!
About 2 months ago, I decided to make an eco-friendly choice and ordered a refurbished black iPhone XS Max with 512GB of storage from CompAsia, hoping to save some money while helping the environment. However, my experience with them has been both frustrating and disappointing. The problems started right away. My phone had charging issues from the moment I received it. After sending it back and waiting for another agonizing 2 weeks, I was shocked to find that the phone was in an even worse condition. The battery needed servicing, and to make matters worse, I couldn't use the Grab app on the phone because it was detected as jailbroken. I reached out to CompAsia, hoping for a reasonable resolution. However, instead of offering a full refund, they insisted on sending a replacement. When the replacement phone finally arrived, it wasn't the same black iPhone XS Max I had originally ordered; it was a gold one. This whole thing is seriously a joke! So I left a negative review about their service on Google, and soon after, someone from CompAsia called me after reading my negative review. He gave me the option to return the phone and get a full refund, which I did. Now here's the thing: I've been waiting for my refund patiently and have only contacted them 2-3 times, but they have not replied to me. Even their customer service on WhatsApp takes such a long time to reply. They are really testing my patience by not responding to my refund requests. Dealing with CompAsia has been incredibly irritating and disappointing. Despite being a repeat customer who has purchased many phones and laptops from them, this has been by far the worst purchase experience. I strongly advise against supporting this company, as their products and customer service have left me thoroughly dissatisfied, and I have no intention of returning as a customer.