This business is a scam
This business is a scam. I purchased approx $150AUD worth of dresses on this site. The quality and the cut were not of a high standard, so I opted to return them for a full refund, in September 2024 with a 9 day delivery timeframe. The parcel arrived in China about a week after I sent it. I’ve been advised by Australia Post that China customs contacted the addressee when it arrived with a question regarding the parcel, which Beach Sissi never replied to. It’s now February 2025, the parcel has been sitting at a delivery centre in China for 5 months. I have been in contact with ‘Ivy’ at customer service requesting that they respond to the customs request to release the parcel, which they are saying they cannot do. They are the addressee, of course they can respond to the request Customs sent them to have the parcel released. They refuse to help, they constantly tell me to ‘wait some more days’ it’s been 5 months. I’m sick and tired of the follow ups and having my time wasted. I want my refund now.