Mooyius Company ABUSE COMPANY
Mooyius Company I am writing to express my deep concern regarding the handling of my recent order. I placed an order for a dress, and two weeks later, I still had not received any shipping information. Because of this delay, I contacted you and clearly stated that I no longer wanted the dress, as it would not arrive in time for my event. At that moment, I was told I could use the credit toward another dress or any other item. I made it very clear that I was not interested in a store credit and that I wanted the order cancelled since the delivery timeframe was not met. I repeated this request twice, and each time I was offered a discount or the option to use the credit toward something else. Again, I declined. I emphasized that the dress would not arrive on time, and therefore I had the right to cancel the order — especially considering the item was not even ready yet. Despite all of this, today I received a shipping confirmation for the very dress I had cancelled weeks ago. This is unacceptable. I want to be absolutely clear: I have the legal and consumer right to cancel an order when the seller fails to meet the agreed or reasonable timeframe. You were notified well in advance, before the dress was completed, and my cancellation should have been immediately respected. It is inappropriate and unprofessional to ignore a customer’s cancellation request and proceed to ship an item that was explicitly declined multiple times. I am requesting immediate confirmation that: 1. The order is officially cancelled. 2. No charge will be processed or, if it has been, that a full refund will be issued immediately. 3. The shipping label you sent today is voided. Please address this matter promptly. I expect written confirmation of the cancellation and refund without any further delays. Your response it’s a lie order #MY90503 ‼️ 🚨