Scandalous
I am filing a complaint against Tinashe Hair (tinashehair.com) regarding a deceptive refund policy and a breach of consumer protection practices. I requested a refund for my order on 9/23/26 after returning their merchandise, but the company is actively refusing to process the refund unless I close my open PayPal dispute first. According to PayPal’s official merchant guidelines, a seller is entirely capable of issuing a refund directly through an active dispute panel. Tinashe Hair is misinforming me by claiming they cannot refund me while the dispute is open. They are forcing me to forfeit my PayPal Buyer Protection, knowing that once a dispute is closed, it cannot be reopened. I have email evidence of the company trying to coerce me into closing my dispute before they will release my funds. They will lie and state that it will be too much for customer to return items to China and offer you $50 refund. Once I refused several times, they then sent a return address located in Walnut, Ca! After I returned items, now they’re saying they can’t issue the refund until I cancel my dispute when they can easily refund my money via PayPal!