Disappointing Return and Refund Policy
It's my first time purchasing from LB online and frankly quite appalled by with the return and refund policy. While I appreciate the great range and good quality of their products, I must express my disappointment with their return process. I wanted to exchange a product but they only have return policy. I returned the product to the Causeway Bay, HK store 2 weeks ago. And I have yet to receive any notification regarding the status of my returned item or any information about the refund process. What adds to the frustration is the refund policy itself. In today's online retail landscape, majority of companies offer refunds to be credited back to the original mode of payment. But not with LB which only offers to credit the refund on the account. This approach feels quite tricky and somewhat forces customers to continue purchasing from their store rather than providing flexibility and convenience. I genuinely appreciate the quality and range of products offered. However, I must admit that the return and refund policy has left me with a negative impression. It would be greatly appreciated if they could improve their communication regarding returns and expedite the refund process. Additionally, offering refunds to the original mode of payment would be a significant improvement and align with the practices of other online retailers.