The customer support in the UK is…
The customer support in the UK is atrocious, ordered an item on 17th Dec 24, still not arrived. I have been trying to sort the non delivery of the parcel for 43 days now and have asked for a refund 7 times. Just keep getting the same type of email from them, see below Greetings from Xiaomi UK Customer Support. Thank you for reaching out to us and sharing your concerns. We understand your frustration and sincerely apologize for any inconvenience this has caused. Please rest assured that the relevant department is actively handling your case. We kindly ask for a little more time as they are doing their utmost to resolve the issue as quickly as possible. We acknowledge that this delay is not ideal, and we are committed to ensuring it does not happen again. We appreciate your cooperation and patience during this time. Thank you for your understanding. Hope this information helps you. For other inquiries and assistance, you are always welcome to email us back. Thank you and have a great day ahead. Update on 8th April 2025 I still haven't received the correct refund amount from Xiaomi, I am still owed nearly €30. Their customer support is a disaster