Customer service
I will say that they have terrible customer service! Ordered a 20W laser and Lightburn software key off their website. Well, the delivery time is not what they say on the website. They did not get it to me in days but rather weeks. Upon arrival I did not receive any information regarding the Lightburn key that I paid extra for. I promptly emailed the company and got an email telling me sorry but here is the link you have to order Lightburn software from for another $60 dollars. I emailed them back telling them I paid the upgraded price for the software and now all I get is crickets. Will have to pay $60 bucks now, reluctantly, but will never buy anything from Atomstack again and I hope this at least deters one potential buyer to look somewhere else for a laser. I ordered another 20W before this one got here and it was missing parts! Again, no assistance from the Company I trying to get these items replaced. Wish I could give “0” stars. Good luck with this Chinese company.